Do you ship to my country, how much is shipping and are there any taxes and fees that will be added?

We ship worldwide and the cost of shipping is determined by a shipping calculator that is built into the site. The cost is based on the total weight of all the items being purchased and the current USPS rates. You can choose from first class, priority & express. Media mail is also available for a flat $4.00 on USA orders only. The total will be given to you after you enter your billing info, but before you make the final confirmation of your purchase, so that you have a chance to review it. Any other import taxes and fees that are imposed on international orders are completely dependent on the country that you are ordering from. If you are ordering from outside the U.S. the best way to find out if you will be charged any import fees is to contact your local postal service.

How soon will my order ship?

Orders ship within 1-3 business days. If you need it in a hurry just let us know. We can usually rush it out for you. All physical pre-order items should ship out from our warehouse in NY between 5-8 days before release date, so long as there are no delays in manufacturing that would delay this advance shipping timeline.

What condition are the used cassettes in? 

All the used cassette tapes are in clean, excellent condition with pads intact. They also come shipped in a brand new case! Our tapes are guaranteed to play without any sound issues. If you are not satisfied with the condition in any way you may return it for a full refund within 30 days. 

Are these stock photos or do i get the one in the picture? 

We don't use stock photos on used items. You get the exact tape in the picture! 

What is the return policy? 

We understand buying used tapes online can be a concern. So we have a policy to ensure you a positive experience. 

USED ITEMS: All used tapes are guaranteed! If you are not fully satisfied with the condition or sound quality of the tape you may return it within 30 days for a full refund. No problem! We will handle return shipping costs. 
New items can be returned within 30 days, but must be unused and in the same condition that you received it. It must also be in the original packaging. All shipping costs on new items are customers responsibility and non-refundable.  In the case that a new item is defective than used item policy applies. 

If you want to make a return please email us at contact@tapeheadcity.com

How often do you get new stuff in? 

Theres always new stuff getting listed. Usually atleast once a week. 

Do you buy used cassette collections? How do i go about selling them to you? 

Yes we do. As long as they are in excellent condition. Please email us some photos so we can see the titles. We don't have a set price per tape we pay, but we will make you an offer after seeing the photos. If you are not in the New York area we can pay for shipping. 

Do you ship to prisons and correctional facilities?

We do! Please let us know if there are any special requirements. We are not responsible for rejected packages. We ship orders with a printed receipt and printed shipping label. If the package gets sent back to us you can either pay for it to be shipped again or request a refund. (shipping costs excluded). Check our "prison series" cassettes that are made specifically for correctional facilities. They are sealed with no artwork or screws. 

What if I never received my order and my package is returned to you?

If your package is returned to us, we will attempt to contact you to resolve the problem. If there is an error in the address provided to us, you will be responsible for the reshipping costs. 

Will you sell my band or labels cassette releases?

We sure can! and we love to do it! We will sell your tapes on consignment. Download our consignment form